At VIT, we are committed to providing a fair, safe and respectful environment for all students. If you have a concern about your studies, services or your experience at VIT, you have the right to raise it and have it managed promptly, confidentially and without disadvantage.
At VIT, we are committed to providing a fair, safe and respectful environment for all students. If you have a concern about your studies, services or your experience at VIT, you have the right to raise it and have it managed promptly, confidentially and without disadvantage.
Most concerns can be resolved informally, but if that is not possible, VIT has a clear formal process for complaints and appeals, and access to external review once our internal processes are complete.
You can make a complaint about a wide range of academic or non-academic matters, such as:
If you disagree with a decision made by VIT, you may lodge an appeal.
The diagrams below show how complaints and appeals are handled at VIT, including timeframes and decision points:
For the full details, please read the Complaints and Appeals Policy & procedure
Complaints and Appeals Procedure
Complete the Student Complaint & Appeal Form. You can scan the QR code below to access the form
If you are unsure how to lodge a complaint or appeal, or need support completing the form, you can contact Student Services for assistance. You will not be disadvantaged for seeking help.
If you have completed VIT’s internal complaint and appeal processes and you are still not satisfied with the outcome, you may request an external review through the National Student Ombudsman (NSO).
The NSO is a free and independent service for students to escalate complaints about the actions of their higher education provider.
You can contact the NSO: